SUPPORT FAQ
Call our customer service department at 870-336-4286. They will diagnose and correct your problem over the phone or assist you in finding service in your area.
Call our customer service department at 870-336-4286. They will diagnose and correct your problem over the phone or assist you in finding service in your area
If you are out of warranty and you can no longer contact your dealer, you may purchase replacement parts directly from XTERRA Fitness by emailing [email protected]
You may either e-mail XTERRA Fitness or call our service line 870-336-4286. Our service technicians will assist you in diagnosing the problem or locating a service company in your area
In order to better assist you, please provide the model and serial number for your fitness equipment as well as your name, phone number, your dealer name and a brief description of the problem.
Your serial number for your XTERRA Fitness fitness bike is located on the back base frame of the bike where the rear stabilizer meets and attaches to the base frame. Your serial number for your XTERRA Fitness elliptical trainer is located on the main housing in the back of the main housing/shroud of the unit. Your serial number for your XTERRA Fitness treadmill is located in the front of the treadmill near the power switch and electrical plug of the unit. Please provide all numbers and or letters printed on this sticker. In most cases the first three numbers of the serial number indicate the model. Example - 6858100601000111 - This is an XT685 treadmill. If you are unable to locate your serial number please call XTERRA Fitness service directly and provide us an approximate date when your model was purchased and the model number.
To keep your model looking new and operating at its highest optimum performance use a soft, damp cloth or paper towel to wipe your fitness bike, elliptical trainer or treadmill down and keep clean. In addition to general cleaning your ellipticals rollers and guide rails should be clean. If needed you can use XTERRA Fitness lubricant on the rails to elevate any noise. Follow the same guidelines as noted on the bike & elliptical above for your treadmill in addition to wiping the edge of the belt and the area between the belt edge and the frame on your treadmill. This should be done once a month to extend the belt and deck life. Keeping the area beneath your treadmill vacuumed is also important. Once a year you should remove the motor cover hood to your treadmill and vacuum dirt and dust that may have accumulated. Use water only - No cleaners or abrasives. A mild soap and water solution along with a nylon scrub brush will clean the top of the textured belt. Allow to Dry Before Using.
Do not lubricate with other than XTERRA Fitness approved lubricant. Your treadmill comes with one tube of lubricant. You may purchase lubricant by calling: 870-336-4286. Lubricate the deck every three months or every 180 hours -- whichever comes first.
You may purchase lubricant by calling: 870-336-4286
Your electrical plug for your XTERRA Fitness treadmill is located in front of the machine on the right hand side. Your electrical plug for your XTERRA Fitness elliptical is located on the left hand side of the housing toward the front of your machine. Your electrical plug on your XTERRA Fitness fitness bike is located on the front right side of the housing/shroud.
If you do not see a XTERRA Fitness dealer in your area, you may call XTERRA Fitness directly to better assist you by calling: 1-870-336-4286 or order directly through the website.
Yes, you may purchase our fine fitness products directly through this website.
